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印发《辽河口生态经济区镇(街)网格管理工作考核办法(试行)》的通知

时间:2018-02-01 来源: 浏览次数: 文字大小:


 

辽河管办发〔2018〕2号

 

关于印发《辽河口生态经济区镇(街)网格管理工作考核办法(试行)》的通知

 

各镇(街道)政府(办事处):

现将《辽河口生态经济区镇(街)网格管理工作考核办法(试行)》印发给你们,请结合工作实际,认真抓好贯彻落实。

 

 

盘锦辽河口生态经济区管委会办公室

2018年1月23日

 

 

 

盘锦辽河口生态经济区管委会办公室       2018年1月23日印发



辽河口生态经济区镇(街)网格管理

工作考核办法(试行)

 

为做好新型智慧城市建设工作,进一步提高基层社会治理能力,推进网格管理工作制度化、规范化、科学化,提高网格工作人员的工作业绩、工作能力和服务质量,确保辽河口生态经济区网格管理各项重点工作得到有效落实,根据《盘锦市县区、经济区和市直部门智慧城市建设工作任务考核办法(试行)》、《盘锦市市民投诉工作目标管理考评办法》,结合我区实际,制定本办法。

一、考核原则

1.实事求是,客观公正的原则。做到公开公正、程序规范。着力以科学、有效、简便的方法,对各镇(街)网格管理服务中心的实际工作完成情况进行客观公正地考核,客观、全面、公正地反映实际工作表现,考出效果、评出干劲、评出权威。

2.月小评考核、半年度考核与年度考核相结合的原则。坚持每月小评、半年度考核及年终考核相结合的方式,优化考核指标体系,增强考核的科学性、有效性和针对性。

3.考核结果与奖惩相结合的原则。考核结果以《工作动态》形式进行全区通报,数据推送至“辽河口民声网”向社会群众公布,并与本镇(街)年终考核直接挂钩,充分发挥考核的激励导向作用,推动网格管理各项工作顺利开展。

二、考核对象

东郭街道网格管理服务中心、羊圈子镇网格管理服务中心、石新镇网格管理服务中心

三、考核方式

镇(街)网格管理工作考核由区网格管理中心负责,实行月小评考核、半年阶段性考核和年度汇总考核,采取查阅、抽查、统计汇总、评议打分的方式考核。

(一)月小评考核。依托网格管理指挥调度平台的绩效考核模块,每月末对各中心的案件办理量、办结率、回复率等工作实绩情况进行统计考核,考核结果及排名以《工作动态》形式报送至经济区领导,并将工作数据推送至“辽河口民声网”向社会群众公示。(考核内容详见《月度考核表》)

(二)半年阶段性、年度汇总考核。区网格管理中心于每年6月、12月对各中心工作目标完成情况进行综合考核。(考核内容详见《年度考核表》)年度考核结果报送区绩效办,并赋予合理权重计入各镇(街)年度整体考核总分。同时,工作数据推送至“辽河口民声网”向社会群众公布并以《工作动态》形式报送至经济区领导。

四、考核内容

镇(街)网格管理工作实行百分制量化考核,考核内容包括日常考核、系统考核、领导评价、加减分项四部分。

(一)日常考核

根据各中心网格管理日常工作,分别对平台运行、信息报备转发、日常在岗、值班值宿等情况进行考核。该项考核指标每半年进行一次考核,占总分数的20%。

工作要求:

1.系统维护。各镇(街)中心要及时维护运行管理平台,确保视频会议系统、DSS视频监控、综合监控中心、IP语音呼叫等系统平稳运行,能够实时互联互通,如出现系统不畅或设备故障等情况须在5个工作日内及时修复。

2.信息报备。凡出现系统不畅、设备故障以及临时性、应急性、预告性的信息,要在2小时内向区中心报备。

3.工作监管。各镇(街)中心负责部署、督促、指导、检查辖区内网格化日常工作,定期检查各村(社区)网格中心工作台账、制度落实、在岗等日常工作情况并做好记录确保网格管理员、网格员工作时间在岗在位;做好本中心值班值宿工作,及时回复工作监管系统的抽查点调。

4.业务培训。建立网格化管理培训工作机制,各中心负责组织对网格工作人员系统操作和业务能力等进行培训,提高网格工作人员专业素质和岗位技能,要求每季度培训不少于1次。

5.业务考核。各中心依照考核管理办法,每半年对网格工作开展情况进行一次考核,并将村(社区)中心、网格员的管理考核工作纳入到年底对村(社区)的总体考核范畴内,推动网格化管理工作落实到位。

6.动态信息。各镇(街)中心负责向有关领导和人员传达有关社会治理和社会服务的政策、工作部署及《工作动态》通知、通报等情况,每周五报送工作总结、下周计划及典型案例,做好微信公众号的更新维护工作,确保每月发布不少于2次。

窗体顶端

(二)系统考核

平台系统根据各中心案件处置量、案件办结、及时处理等情况自动赋分,该项内容每月考核,年末按全年数据进行考核,占总分数的70%。

工作要求:

1.分析研判。平台系统案件办理的各个环节做到严谨、规范,对案件办理过程中出现的问题及争议及时分析研判、督促处理,在规定时限内完成案件处置,确保案件办结率达92%(含)以上,并保证上报案件的案件量、案件质量和案件真实性,归档案件不得高于20件,不得出现案件描述不清、重复上报、照片与实际不符、虚假上报、案件分类错误等情况。

2.案件办理。各中心接到案件后须在1小时内签收,转办至相关部门处理,并对办理结果进行严格把关。办结后,须写明调查处理过程、相关依据、处理结果及回复情况。

3.限时办结。各中心接到案件后,应按照规定时限办结案件,即在收到案件之日起1.5个工作日内联系群众并办结咨询类案件,4.5个工作日内办结群众求助、建议、投诉、举报类案件。

4.申请回退。对不属于本中心职权范围的案件须在半个工作日内申请回退,确需现场核查的1个工作日内退回,并说明理由、提供诉求问题负责单位;如在1个工作日内未将案件回退的,则视为受理该件。

5.申请延期。确因客观实际无法在规定时限内办结的案件,要在办理截止日期前1个工作日内向区中心提出延期申请,并说明具体原因、延期时间和办结时限。延期申请前,各中心将延期办理的理由和时限告知投诉人,确因客观原因无法解决的,应耐心、细致做好相关政策解释及疏导工作。1件案件只批复1次延期申请,1次延期申请不得超过5个工作日。

6.答复反馈。对投诉人反映的问题及时核查处理,咨询类案件须在1.5个工作日内答复咨询人,投诉类案件须在4.5个工作日内答复投诉人,答复反馈时要有耐心,对已经解决的问题,将办理结果客观反馈投诉人,对不能解决的问题,耐心细致地向群众解释,做好疏导工作并取得投诉人满意或得到理解,确保满意度达96%(含)以上。

7.驳回重办。与投诉人核实后反馈结果不实的;群众的合理诉求未得到有效解决;回复结果照搬照抄法律法规或文件条文,内容虚假、空洞、模糊不清,未能解决实际问题的,案件将退回原中心处理。

8.督办案件。对超过规定时限未办结的,区中心向各中心发出一次督办通知。发出督办通知3个工作日内,仍未收到反馈的,发出二次督办通知,并在考核中予以减分处理。被督办中心在接到督办通知后2个工作日内未能反馈办理结果的,应当在2个工作日内向区中心提交专项报告。

9.多案处理。在未向诉求人回复办理结果之前,再次收到相同或相关的诉求案件,作并案处理。已向诉求人回复办理结果的,再次收到相同或相关的诉求案件,经判定无新情况、新问题,告知已解决的,不予受理;如所诉求案件出现新情况、新问题,按新诉求案件办理。

10.安全保密。各中心工作人员做好信息保密工作,确保案件、投诉人信息、文件、资料、设备、数据不外泄;群众要求保密身份或诉求内容的,不得将其信息透漏给无关人员;对于不宜公开的诉求办理结果,仅向诉求人回复,不得向社会公开。

11.网格巡查。各中心负责对网格员巡查工作进行指导、督促和检查,确保网格员每日上下午各巡查1次、暂定巡查时间不少于15分钟、巡查项不少于15个(设备、软件出现故障除外)。

12.非受理范围。(1)违反宪法和其他法律法规规定的事项;(2)依照法定职责非我市行政职权管辖范围内的案件;(3)涉及生命和财产安全,应指引公众拨打或直接转拨110、119、120等紧急服专线处理;(4)党委、人大、政协、法院、检察院、军队及武警部队、群团系统职能的案件;(5)违反党纪政纪等事项可指引公众向纪检监察部门反映;(6)对依法应当通过或已经通过诉讼、仲裁、行政复议等法定途径解决的案件;(7)进入信访程序或已有处理结论的案件;(8)涉及国家机密、商业秘密、个人隐私的案件;(9)纯属恶意攻击或无实质内容的案件;(10)承办单位已办理完毕且无新情况、新理由的事项,以及其他不宜受理的案件。对不属于受理范围的案件,要做好解释工作,告知相应办理部门联系方式等。突发性紧急事件要立即向上级报告并联系相关部门。

(三)领导评价

区网格管理中心对各镇(街)网格管理服务中心工作人员精神面貌、工作能力、工作态度、领导重视、临时性工作完成等情况进行打分,占总分数的10%。

(四)加减分项

各镇(街)中心及网格工作人员获得区级及以上与网格业务有关的表彰、网格事迹在区级及以上官方媒体发表的,因案件质量、服务质量及信息保密等情况受到通报批评的,予以加减分,加减分幅度均不超过10分。

五、考核结果运用

1.各镇(街)中心的考核结果将以《工作动态》形式报送至经济区领导,并推送至“辽河口民声网”向社会群众公布。

2.将年度考核结果报至区绩效办,赋合理权重纳入经济区年终对各镇(街)的整体绩效考核成绩,并作为评先选优的重要参考。

3.对连续两年排名末位的街镇网格管理服务中心主任进行诫勉谈话。

本办法自2018年1月1日起执行。                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            

 

附件:1.《辽河口生态经济区镇(街)网格管理服务中心月度考核表》
辽河口生态经济区网格管理工作月度考核表.xls

2.《辽河口生态经济区镇(街)网格管理服务中心年度考核表》
辽河口生态经济区网格管理工作年度考核表.xls

3.《领导评价表》
       领导评价表.xlsx